FAQs
(the questions you should have read before emailing)
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Do your candles really smell like the zodiac?
Yes. Not in the 'your ex is a Pisces so here's some sage and regret' way but in the elemental fragrance sense. Each candle is crafted with notes that align with fire, earth, air and water signs. Think: spicy smoke for fire, grounding woods for earth, fresh ozone for air and soft aquatic for water.
Because your sign deserves a custom meltdown in a jar.
Do I really have to trim the wick?
Yes. If you don't the flame gets aggressive, the jar looks like its chain smoking and you'll receive a note of complaint. Read the candle care guide on how to make candles last longer and wick trimming tips.
What makes your candles different from the generic soy ones?
We use rapeseed and coconut wax (RCX) instead of soy. It burns cleaner, lasts longer and isn't linked to the deforestation mess soy has become. It also holds fragrance like it's clinging to life.
How long do your candles burn?
Roughly 40 hours if you follow our Candle Care Guide. Roughly 15 if you ignore it and commit wick-related crimes.
Are your candles sustainable?
As sustainable as something you set on fire can be. Rapeseed and coconut wax = renewable, biodegradable and vegan. Vessels = reusable. Labels = eco-friendly print. No guilt, no paraffin, no greenwashing. The only waste is when you buy the wrong scent.
Are your candles vegan?
100%. No beeswax, no sneaky animal by-products. Just plant-based wax, cotton wicks and cruelty-free fragrance oils.
Why is my candle tunnelling?
Smells like you didn't let it have its moment. Candles need a full melt pool on their first burn, otherwise they develop a tragic little canyon down the middle. Burn for 3-4 hours the first time so the wax melts evenly edge to edge. Commitment issues don't look good on candles either.
Do you ship internationally?
Yes. We're masochists like that. Shipping rates calculated at check out. Customs delays are out of our control, so light a candle and manifest patience.
Can I reuse the candle jar?
Absolutely. Clean it out with boiling water and a little soap. Boom, instant glass planter or pen pot for your existential doodles. And who knows, maybe one day we'll do refills....
What happens if my candle arrives damaged?
Email us. Send photos. Don't just rage in silence like a Capricorn. We'll sort it.
Why does the wick mushroom?
Smells like your candle grew an ego. A 'mushroom' cap on the wick is just carbon build up from burning too long. Trim the wick to 5mm before each burn. Your candle will behave better, unlike your inbox.
Why did my candle crack on top?
Smells like it needs Botox. Rapeseed and coconut wax can cool unevenly and form surface cracks. They don't affect the burn or the throw. Think of it as 'wabi-sabi' chic.
Is my candle bad for my health (or my pets)
Nope. Our candles are made with RCX wax, a blend of rapeseed and coconut, not the toxic paraffin villain of your mum's potpourri days. The wicks are cotton, the fragrances are IFRA approved and the only thing getting light headed should be you, from how good it smells.
If your candle is smoking, its just telling you to trim the wick, not call poison control. RCX wax burns clean, no soot storms, no weird toxins, just pure, smug satisfaction.